Terms & Conditions


§ 1 Scope of application, customer information

The following general terms and conditions (AGB) regulate the contractual relationship between Torro GmbH (Torro Shop) and the consumers and entrepreneurs who buy goods via our shop. We do not accept any terms and conditions that contradict or deviate from our terms and conditions. The language of the contract is German.

§ 2 Conclusion of contract

(1) The offers on the Internet represent a binding offer to you to buy goods.

(2) You can add one or more products to the shopping cart. During the ordering process you enter your data and wishes regarding payment method, delivery modalities etc. Only when you click on the order button do you accept the offer to conclude a purchase contract. You can also conclude the purchase contract by telephone or fax.

§ 3 Customer information: Storage of your order data

Your order with details of the contract concluded (e. g. type of product, price, etc.) will be saved by us. We will send you the general terms and conditions of business, but you can also access the general terms and conditions of business at any time after conclusion of the contract via our website. As a registered customer you can access your past orders via the customer login area (My Account).

§ 4 Customer information: Correction note

You can correct your entries at any time before placing the order by pressing the delete key. We will inform you on the way through the ordering process about further possible corrections. You can also complete the ordering process at any time by closing the browser window.

§ 5 Customer information: Code of Conduct

We have adopted the following code of conduct: https://ehi-siegel.de

§ 6 Retention of title

The object of purchase remains our property until full payment.

§ 7 Warranty

Our goods are subject to statutory rights of liability for defects.

§ 8 Limitation of liability

We exclude liability for slightly negligent breaches of duty, insofar as these do not concern material contractual obligations, damages resulting from injury to life, limb or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include, in particular, the obligation to hand over the goods to you and to provide you with ownership of them. Furthermore, we have to provide you with the item free of material and legal defects.

§ 9 Applicable Law / Place of Jurisdiction / Final Provisions
All deliveries and services shall only be made on the basis of our contractual terms and conditions. The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. If the buyer is a merchant, a legal entity under public law or a special fund under public law, Aschaffenburg shall be the exclusive place of jurisdiction for both contracting parties. As a businessman, we understand the term “merchant” to refer to anyone who operates a commercial business or who is classified as a businessman in the German Commercial Code for other legal reasons. As a consumer we understand if your order cannot be attributed to your commercial or independent professional activity.
Our shop www.torro-shop.de carries the seal of approval EHI Certified Online-Shop. In order to obtain this seal, we are regularly checked by EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the Code of Conduct under this link: https://ehi-siegel.de/verbraucher/shops-mit-siegel/zertifizierte-shops/zertifikat/65242469b945cc22a6ff4d8db36f2195/ You can use the complaint procedure of EHI-approved online shop by clicking on the seal of approval in our shop. The test certificate appears with the complaint button.

Terms & Conditions for “Ratenkauf” by easyCredit
I. Terms & conditions

1. Scope and general terms of use
The following terms and conditions shall apply between you and the retailer for all contracts concluded with the retailer for which “Ratenkauf” by easyCredit (hereinafter referred to as “Ratenkauf”) is used. In the event of dispute the general terms and conditions contained herein shall
take precedence over any general terms and conditions of the retailer. A “Ratenkauf” shall only be made available to customers who are deemed to be consumers according to § 13 BGB (the German civil code) and are aged 18 or over.

2. “Ratenkauf”
The retailer, with the support of the TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), shall provide “Ratenkauf” as a further payment option for your purchase on the internet. The retailer shall be entitled to determine your credit worthiness. For further details please refer to the “Ratenkauf” data protection provisions (see below, figure II). In the event that the use of “Ratenkauf” is not possible due to insufficient credit worthiness or turnover limitations on the part of the retailer, the retailer shall be entitled to offer you an alternative payment option. The contract for a “Ratenkauf” shall be concluded between you and the retailer. By using “Ratenkauf” you choose to pay the purchase price in monthly instalments. For an agreed fixed duration, monthly instalments shall be paid. In certain circumstances, the final payment may differ from the previous instalments. The goods shall remain the property of the retailer until payment has been made in full. The receivables accrued through the use of „Ratenkauf“ shall be assigned to the Teambank AG in the form of an ongoing factoring agreement. Payments leading to a discharge of the debt may only be made to the Teambank AG.

3. Payment of Instalments by SEPA Direct Debit
Through the SEPA direct debit mandate issued with the “Ratenkauf” you authorise the Teambank AG to debit the outstanding payments from the current account indicated during the order process held at the bank specified by way of SEPA direct debit. The Teambank AG shall give notice of the direct debit by e-mail at the latest one calendar day before the direct debit is due (pre-notification). The direct debit shall be executed no earlier than the date indicated in the pre-notification. The transaction can be carried out after but near to the due date. If there is a reduction in the purchase price (e.g. through customer credit) between the pre-notification  and  the  due date, the  amount debited may differ from the amount stated in the pre-notification. You are responsible for ensuring that your current account holds sufficient funds at the time that the payment is due. Your bank is not obliged to honour the direct debit in the event that your current account does not hold sufficient funds. If, due to a lack of funds held in the current account, an unjustified refusal by the account holder or account closure, the direct debit is returned, you shall be, without further reminders, deemed to be in default, unless the direct debit was returned in circumstances for which you were not liable. The charges resulting from a returned direct debit shall be passed on to you and shall be settled by you. In the event of default, the TeamBank AG shall be entitled to charge an appropriate reminder fee or interest on arrears at a rate of five percentage points higher than the base rate of the European Central Bank. Due to the high costs associated with returned direct debits, we ask you not to refuse direct debits in the event of withdrawal from the purchase contract, returning the product or making a complaint. In such cases a reverse transfer will be made in agreement with the retailer or the account will be credited.

Address / Imprint/ Operator information
www.torro.de, www.torro-shop.de
Torro GmbH
Am Röhrig 2, D-63762 Großostheim, Germany
Tel: +49 (0)6026 9988599 Telephone times: Mon-Fri 9-16 o’ clock
Fax: +49 (0)6026 9990482
E-mail: service@torro.de
Managing Director / Legal Representative / General Partner: Helmut Fendt
Registry court: HRB 9211 Aschaffenburg District Court
Tax number: 204/140/30247
VAT ID: 814255723
WEEE-Reg. No.: DE21964396
GRS No.: 110042328
Torro GmbH is a limited liability company (GmbH).